How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches out to Stopscatch Floor Coating deserves fair treatment. If something goes wrong, we would like to know. This page shows how to tell us and what happens next. It is a general template, not legal advice.

What You Can Tell Us About

You can contact us about:

• How a call or message with Stopscatch Floor Coating went
• How your personal data was used or protected
• Anything on the site that looks wrong or confusing
• How a provider we referred you to behaved

If the Issue Is With a Provider

Providers in our network are independent companies. Each one handles its own quotes, prices, products, warranties and customer care. If you are unhappy with a floor coating job, begin by writing to the provider. Keep copies of everything you send.

Please let us know too. Your feedback helps keep the network honest, and providers who often fall short may be removed. Stopscatch Floor Coating cannot settle contract disputes, handle warranty claims, refund a provider's charges or act on a provider's behalf.

How to Send a Complaint

Email contact@stopscatch.property and include:

• Your name and contact details
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's company name, if you know it
• A short account of what happened and what outcome you hope for

What Happens Next

We will confirm by email that we received your complaint, usually within a few business days. Then we will look into it. That may include talking with the provider. After that, we will tell you what we found and what we plan to do.

If You Still Feel Unsettled

If our answer does not resolve things, write back and ask for a second look. You may also contact your state attorney general, your state consumer protection office, or the Better Business Bureau in your area. If the provider is a licensed contractor, your state licensing board may be able to help as well.

Contact

Email: contact@stopscatch.property